Sol X (“we,” “us,” “our”) is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website https://sol-x.ca or communicate with us via email, phone, forms, or social media.

1. Information We Collect
We may collect:

Contact Details: Name, email address, phone number, postal address.

Project Information: Service interests (e.g., solar panels, heat pumps), property details, system preferences.

Communications Data: Messages, form submissions, or inquiries you send via email, Messenger, or our site.

Device & Tracking Data: IP address, browser type, device information, cookies, and analytics data.

2. How We Collect Information
We gather information when you:

Submit a quote or contact form.

Request a consultation or free assessment.

Engage with us via phone, email, or social media.

Browse or interact with our website.

3. How We Use Your Information
Your information helps us:

Respond to your inquiries and provide service quotes.

Schedule consultations and perform installations.

Assist you in applying for rebates, permits, or approvals.

Send relevant updates, service reminders, or promotional offers (with your consent).

Improve our services, website, and customer experience.

4. How We Share Your Information
We do not sell your personal information. We may share your data with:

Third-party Service Providers (e.g., installers, engineers, rebate processors) to fulfill services.

Utilities or Regulatory Authorities when required for permits, inspections, or compliance.

Legal or Financial Advisors if needed for compliance or dispute resolution.

5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described here or as required by law.

6. Your Rights
You have the right to:

Request access to your personal data.

Ask for corrections if information is inaccurate.

Withdraw consent for marketing communications at any time.

Request deletion of your data, subject to legal obligations.

7. Cookies & Tracking
We use cookies and similar technologies to enhance your experience and deliver relevant content or ads. You may adjust your browser settings to refuse cookies.

8. Security
We implement industry-standard security practices to protect your information. However, no internet transmission or storage system is fully secure.

9. Contact Us
Questions about your privacy or how we handle your data? Feel free to reach out:

Sol X
Email: info@sol-x.ca
Phone: 416-499-6199
Address: 10 Four Seasons Pl, Etobicoke, ON M9B 0A6
Website: https://sol-x.ca